How do you deal with customers who may need to be held by the hand?

As a manager or owner of a business, you juggle many different roles. However, one of the most important may be his role as a support provider.

Regardless of the business, happy customers or clients are crucial to your company’s reputation. Therefore, people often spend time developing ways to provide better customer service. However, the saying that “the customer is always right” is not as simple as it seems.

Providing customers with service that meets their standards can be difficult at times. You may end up spending more time handling the situation than it is worth. Understanding high maintenance customers will help you serve them more effectively.

First, let’s quickly review three different types of high-maintenance customers:

• Customers who need to be held by the hand

• Clients with wrong expectations

• Clients who are willing to enter into conflict

In this post, we will focus on customers who need to be held by the hand.

Have you ever researched a new product before buying it? Or did you ask your doctor questions about a particular medication before starting the course?

Why did you do this? Why not take his word for it? Because you needed peace of mind.

Additional information is often necessary for people because it gives them the opportunity to properly understand what is happening. While you may think it’s straightforward, you have to remember to look at it from their point of view. What is someone with no history of this product watching? That perspective can help you give them the information they need to comfort them.

Now while it is important to provide this information, it can also take some time. So what are some ways to do this?

You can be proactive about any questions the customer may have and develop an FAQ page or sheet.

• Take a look at all the information you have and think about the questions that you may be asked or have been asked in the past. It will save you time with many clients in the future.

• As mentioned above, have someone with no knowledge of the situation review the material. They may have questions that you might have assumed were clear enough.

Finally, consider setting up a help desk or online support system that customers can contact. Depending on the company, it may make more sense to have an email or phone number that focuses on handling issues.

In general, you want your customers to be happy so you can start a relationship with them. Investing time in customer service is essential for that.