PBX Vs VoIP: Making Sense of Today’s Business Phone Systems

Over the past few years, VoIP has quickly become part of people’s vocabulary. It has been touted as a convenient and cost-effective way to stay in touch with your company’s network and is used to optimize internal call flow. However, before VoIP, analog PBX systems were the preferred phone systems for businesses.

PBX is more related to the traditional analog telephone system that relied on the presence of large equipment and complex wiring. It was also not as profitable as expenses would accumulate due to maintenance and long distance fees, and the expansion was time consuming. PBX is still used for business communications today, but users are quickly realizing the disadvantages of this technology compared to VoIP.

Reliability

Some will say that a PBX system is more reliable than a VoIP system because of the reliability of VoIP over an Internet connection. That may have been true a few years ago, but just as technology has evolved rapidly in recent years, VoIP has also evolved to avoid these emergency situations with simple call forwarding features.

Indeed, VoIP uses your Internet connection to operate, but implementing a failover strategy that involves backup endpoints allows you to continue receiving calls to a mobile device with or without Internet or electricity so that your customers can communicate with you when they need it, regardless of your connectivity status. .

cost

If you’re running a business, you’ll want to take any opportunity to save on expenses, so investing in business phone systems that can lower your monthly phone bill should be a no-brainer. With traditional analog PBX business phone systems, the initial cost can be significant when you factor in installation and equipment costs, as well as long distance and maintenance fees that can become significant over time.

Implementing a VoIP business phone system is known to relieve the strain of monthly bills because there is virtually no cost to set up the system. If your office already has business IP phones, all you need to do is have the provider implement your system, which will generally take no more than a few minutes once all the documentation and ports have been completed, and you are ready to make calls. soon.

Even if you don’t have the right phone hardware, you can find business phones for sale at great prices that fit most budgets. Other than hardware and service, there are no maintenance fees or expensive long distance fees.

Expansion

Like most business owners, you probably intend to expand your business. Even if you don’t have immediate plans to expand your business locations, internal expansion is on every business owner’s mind. With a traditional PBX, expansion meant having to install more cables, purchase additional hardware, and maintenance costs.

With business VoIP phone systems, adding extensions is easy and affordable. With some providers, all that is required is to contact a preferred agent and notify them of the changes you want to make to your system. Some hardware may be required if you are adding a physical phone, but it still won’t add to the expense levels of a traditional PBX.

Improvements in the PBX phone system over time

Before the technology we know today, companies hired receptionists and secretaries to physically connect the communication lines to the desired destinations through switchboards. In the 1990s, VoIP began to become more popular with its ability to exchange voice data on other devices such as PCs. Fast forward to current communication methods and we are surrounded by endless ways to stay in touch at our fingertips. In an effort to modernize business communications, the traditional analog PBX phone system is becoming more cloud-based, evolving into what is known as IP PBX and Hosted PBX. Now, there is no need for excess equipment, as this communication technology is making its way to the cloud.

If you are still unsure if VoIP is the best option for you and you want to continue using your traditional PBX phone system, it is possible to use VoIP with your traditional PBX phone system. This hybrid option can also lower your costs and ease the transition to a more modern communication system.

Ready to upgrade to a VoIP phone system?

If you are looking for a modernized VoIP phone system, keep in mind that VoIP and IP PBX have become similar technologies and making the most of these communication methods depends on the quality of the provider. With the rapid development of multichannel communication tools and devices, it’s easy to get lost in the novelty and endless list of features, but always remember your specific VoIP phone system needs and the value that your new communication strategy can bring to your business for longevity. and growth.

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