Five signs of internal communication failures in the workplace

Deloitte and Touche Human Capital research showed that 95% of CEOs agreed that effective internal communication is important to the success of the organization, but only 22% agreed that they thought it was being delivered effectively.

Most business leaders think of effective internal communication as an adjunct, not affecting the profit and loss of the business.

But, a study by SIS International Research has proven him wrong. It showed that a worker wastes up to $26,041 per year due to lost productivity due to ineffective internal communication.

So, effective internal communication does have an impact on a company’s profit and loss!

At this point, you are probably wondering if you have built effective internal communication in your business. Look no further, here is the checklist to help you identify if your company has strong internal communication.

5 signs that your company suffers from a communication failure:

1. Your employees do not know the objectives they must achieve

Try this, walk around your office and ask any employee you meet what their goals are for this month or the next three months. If they have difficulty answering your question, your company has a communication failure.

Managers must communicate to their staff the goals they must achieve. It should be stressed enough by communicating it as often as possible to the point that they are fully aware of their goals that they direct all their efforts towards achieving them.

Research found that when employees understand their overall role in the business, 90% will work towards that success, but the number plummets to 23% if they don’t.

2. The job is (often) not done right

There are several possibilities for this:

• Job is not done as expected
• The work is performed twice by different personnel.
• The work is not done at all.

All those different cases emanate from the lack of communication from superiors. It may be due to the “staff factor,” but leaders are likely not proactively and clearly communicating and asking if staff need explanations or additional resources to accomplish tasks.

3. Employees don’t get the same information updates

Unless it is confidential, all employees must obtain the same information at the same time. Your company has a communication problem when a staff member from a certain department has just heard about a company-wide announcement from management, while another member of the same department or another department has heard it days before.

Inadequate communication tools used by the company can cause this to happen. So instead of helping your employees communicate better, you create problems for them.

For example, if your company requires fast and instant communication, email or messenger is not the way to go. A walkie talkie app, on the other hand, may be the right solution for your needs in this case.

Different needs require different solutions. Make sure your organization is using the right communication tools that meet your needs, thus supporting your business.

4. You get (too many) customer complaints

Customer complaints are always there, as long as the business is running. But, if you’re getting a lot more customer complaints than usual, it’s an indicator of a communication failure at your company.

It could be that customer service does not communicate complaints well prior to product development, or product development does not clearly report product changes to other departments, or in any other way possible.

When internal communication is obscure, it usually affects products/services, which will ultimately cause a lot of confusion for customers.

5. You have a high staff turnover

Employee turnover is a complicated and challenging problem faced by almost every company in the world. It requires a complete solution as it is very expensive for the company. The loss of an employee can cost an organization up to 213% of the employee’s salary.

71% of employees feel managers don’t spend enough time explaining goals and plans, which is why: Communicate from an “employee-focused” point of view and empower managers to speak clearly and consistently above all policies, are two of the proactive suggestions. approaches to employee retention.

Don’t let the illusion of mediocre communication prevent you from noticing the internal communication failure facing your organization.

As George Bernard Shaw said, “The biggest problem in communication is the illusion that it has taken place.”