Help desk applications / software

Selecting the right help desk software is extremely essential for any business that truly wants to provide the best possible customer service. When you’ve implemented the right solution, it not only results in reduced response and resolution times, but also increases customer satisfaction rates and customer retention. Select a support service that is right for your business to maximize your profits and lower your IT costs.

I’ve listed some good helpdesk softwares here (not specifically in any order).

ManageEngine ServiceDesk Plus:

ManageEngine ServiceDesk Plus is an easy-to-use, web-based HelpDesk software with Asset Management whose features include contract management, software license management, network inventory management, purchasing, active directory and LDAP integrations and administration functionalities. of knowledge. ServiceDesk Plus is highly customizable and easy to implement help desk software with ITIL best practices. It also provides SaaS software hosted with Asset Management Suite, ManageEngine ServiceDesk Plus On-demand.

Zendesk :

Zendesk is the web-based help desk software with support ticket system and a self-service customer support platform. By combining the Priority, Type (Question, Incident, Problem, Task) and Status (New, Open, Pending, Solved) and age fields, ZenDesk creates a score that puts that ticket in order.

Sysaid :

SysAid is a set of web-based IT software tools. Automate your help desk processes, hardware configurations, asset monitoring, software licenses, tasks, projects, and much more. By automatically scanning and testing your network, SysAid provides you with the necessary details about each machine and allows you to control each one remotely.

H2Desk :

H2desk is the powerful way to support your customers online. From small businesses to large corporations, the help desk will simplify online communication with your customers; your business will save time and money. Create, manage, and bypass an unlimited number of staff members, departments, and tickets.

Web help desk :

Web Help Desk is web-based help desk software that enables IT help desk technicians email to ticket conversion, trouble ticket email notifications, work time tracking, a database of self-service knowledge, LDAP and Active Directory integration, and much more. .

Helpstar :

Helpstar is the help desk with asset management software that specializes in tracking PC assets and settings, managing help desk work orders, and making reports and inquiries.

Spiceworks :

Spiceworks is help desk software that allows you to manage user tickets, organize your work, and assign tasks to your help desk team. Receive tickets via web or email, assign tickets to your entire IT team, create tickets while browsing network assets, and track tickets by user, asset, expiration date, and more.

Helpdesk pilot :

HelpDesk Pilot is a web-based support / trouble ticket solution, powered by php and mysql. Convert customer emails to tickets and each email id as a department. Add support members (staff) to a department. Each ticket (problem) is grouped by responses and each activity is tracked.

Numara Track-IT :

Numara Track-It is a comprehensive IT help desk software and asset management solution that enables you to cost-effectively implement industry best practices, including ITIL. It helps you manage all aspects of the help desk and asset management functions.

I may have missed some other good help desk softwares. Please forgive me for that and feel free to use the comments to count the missing ones. Thanks ….